Housing Support Coordinator (Case Manager)

The Housing Support Coordinator (HSC) performs the central case management function for service delivery to families residing at Alpha House and participating in the RRH program, as well as those participating in the RRH program from another shelter or living on the street.  The HSC works in conjunction with all other Alpha House/IHN service staff members, including the Shelter Director, Community Housing Liaison, Children’s Services Coordinator and other providers to meet the identified needs of the families following a Housing First model of service delivery. The HSC also works closely with other community agencies to facilitate effective and efficient referrals to help families maintain their housing. This position reports to the Programs Director.

 General Responsibilities:

  • Engage families and their existing support systems in developing an individualized housing plan that is strengths-based, culturally appropriate and focuses on program goals (i.e. income, savings and housing)
  • Meet with families weekly as stated in IHN and RRH program guidelines
  • Maintain appropriate documentation, using HMIS Service Point for all client files and services in an accurate, timely and confidentiality manner
  • Connect families to mainstream benefits (i.e. SSI, SSDI) as needed
  • Work with families to create a realistic family budget
  • Assist families in identifying appropriate housing based on their income and other specific needs (e.g. transportation, proximity to work/childcare/school)
  • Coordinate with families to plan their transition into housing (ensure that utilities are active, providing referrals for furniture and household goods, etc.)
  • Assure positive transition from shelter to housing
  • Assist families in formulating family housing stability plans including short-term and long-term family goals
  • Monitor families’ progress toward their goals via regularly scheduled, face-to-face, home and office visits, telephone contact Identify existing community services and make individualized referrals
  • Maintain relationships with private landlords and property managers to coordinate eviction prevention efforts, with the assistance of the Community Housing Liaison
  • Staff on-call cell phone and coverage shifts regularly as scheduled
  • Facilitate review meetings with the service team and adult family members
  • Advocate for families within the organization and in the community
  • Transport families as needed
  • Facilitate referrals to other services as needed, with a focus on obstacles to housing (i.e. legal issues, physical/mental health, etc.)
  • Coordinate the Supplemental Food Program through Food Gatherers including aggregated demographic reports
  • Other duties as assigned

Minimum Qualifications:

BSW or equivalent and 3 years relevant experience; ability to work as part of a team; proven record of successful work with diverse groups of people; familiarity with homeless/low income populations; and adequate computer skills are required.  Some nights and weekends required. Must have a valid driver’s license, a good driving record and be deemed insurable to drive by the organization’s liability insurance carrier.

Please send letter of interest and resume to Programs Director, Denise Diggs-Taylor at: